What Is A Conversational AI Chatbot & What Are The Use Cases?

Category

Array
(
    [0] => WP_Term Object
        (
            [term_id] => 243
            [name] => Accounts Receivable
            [slug] => accounts-receivable
            [term_group] => 0
            [term_taxonomy_id] => 243
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 9
            [filter] => raw
        )

    [1] => WP_Term Object
        (
            [term_id] => 188
            [name] => Agile Innovation
            [slug] => agile-innovation
            [term_group] => 0
            [term_taxonomy_id] => 188
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 14
            [filter] => raw
        )

    [2] => WP_Term Object
        (
            [term_id] => 121
            [name] => Application Development
            [slug] => application-development
            [term_group] => 0
            [term_taxonomy_id] => 121
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 16
            [filter] => raw
        )

    [3] => WP_Term Object
        (
            [term_id] => 94
            [name] => Artificial Intelligence
            [slug] => artificial-intelligence
            [term_group] => 0
            [term_taxonomy_id] => 94
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [4] => WP_Term Object
        (
            [term_id] => 84
            [name] => Business
            [slug] => business
            [term_group] => 0
            [term_taxonomy_id] => 84
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 59
            [filter] => raw
        )

    [5] => WP_Term Object
        (
            [term_id] => 235
            [name] => Client Collaboration Portal
            [slug] => client-collaboration-portal
            [term_group] => 0
            [term_taxonomy_id] => 235
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 8
            [filter] => raw
        )

    [6] => WP_Term Object
        (
            [term_id] => 148
            [name] => Coding
            [slug] => coding
            [term_group] => 0
            [term_taxonomy_id] => 148
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [7] => WP_Term Object
        (
            [term_id] => 114
            [name] => Content Marketing
            [slug] => content-marketing
            [term_group] => 0
            [term_taxonomy_id] => 114
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

    [8] => WP_Term Object
        (
            [term_id] => 109
            [name] => COVID-19
            [slug] => covid-19
            [term_group] => 0
            [term_taxonomy_id] => 109
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [9] => WP_Term Object
        (
            [term_id] => 69
            [name] => CRM
            [slug] => crm
            [term_group] => 0
            [term_taxonomy_id] => 69
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 51
            [filter] => raw
        )

    [10] => WP_Term Object
        (
            [term_id] => 318
            [name] => Customer Data Platforms
            [slug] => customer-data-platforms
            [term_group] => 0
            [term_taxonomy_id] => 318
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [11] => WP_Term Object
        (
            [term_id] => 90
            [name] => Customer Experience
            [slug] => customer-experience
            [term_group] => 0
            [term_taxonomy_id] => 90
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 33
            [filter] => raw
        )

    [12] => WP_Term Object
        (
            [term_id] => 127
            [name] => Data
            [slug] => data
            [term_group] => 0
            [term_taxonomy_id] => 127
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 11
            [filter] => raw
        )

    [13] => WP_Term Object
        (
            [term_id] => 317
            [name] => Data Integration
            [slug] => data-integration
            [term_group] => 0
            [term_taxonomy_id] => 317
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [14] => WP_Term Object
        (
            [term_id] => 108
            [name] => Digital Marketing
            [slug] => digital-marketing
            [term_group] => 0
            [term_taxonomy_id] => 108
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [15] => WP_Term Object
        (
            [term_id] => 85
            [name] => Digital Transformation
            [slug] => digital-transformation
            [term_group] => 0
            [term_taxonomy_id] => 85
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 54
            [filter] => raw
        )

    [16] => WP_Term Object
        (
            [term_id] => 242
            [name] => Document Management
            [slug] => document-management
            [term_group] => 0
            [term_taxonomy_id] => 242
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 6
            [filter] => raw
        )

    [17] => WP_Term Object
        (
            [term_id] => 83
            [name] => innovation
            [slug] => innovation
            [term_group] => 0
            [term_taxonomy_id] => 83
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 6
            [filter] => raw
        )

    [18] => WP_Term Object
        (
            [term_id] => 113
            [name] => Lead Generation
            [slug] => lead-generation
            [term_group] => 0
            [term_taxonomy_id] => 113
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 4
            [filter] => raw
        )

    [19] => WP_Term Object
        (
            [term_id] => 86
            [name] => Mobile Application
            [slug] => mobile-application
            [term_group] => 0
            [term_taxonomy_id] => 86
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [20] => WP_Term Object
        (
            [term_id] => 98
            [name] => Process Automation
            [slug] => process-automation
            [term_group] => 0
            [term_taxonomy_id] => 98
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 24
            [filter] => raw
        )

    [21] => WP_Term Object
        (
            [term_id] => 79
            [name] => Social Media Marketing
            [slug] => social-media-marketing
            [term_group] => 0
            [term_taxonomy_id] => 79
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [22] => WP_Term Object
        (
            [term_id] => 220
            [name] => Software
            [slug] => software
            [term_group] => 0
            [term_taxonomy_id] => 220
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 7
            [filter] => raw
        )

    [23] => WP_Term Object
        (
            [term_id] => 103
            [name] => SugarCRM
            [slug] => sugarcrm
            [term_group] => 0
            [term_taxonomy_id] => 103
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 10
            [filter] => raw
        )

    [24] => WP_Term Object
        (
            [term_id] => 168
            [name] => System Integration
            [slug] => system-integration
            [term_group] => 0
            [term_taxonomy_id] => 168
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 34
            [filter] => raw
        )

    [25] => WP_Term Object
        (
            [term_id] => 157
            [name] => Tax Resolution
            [slug] => tax-resolution
            [term_group] => 0
            [term_taxonomy_id] => 157
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 3
            [filter] => raw
        )

    [26] => WP_Term Object
        (
            [term_id] => 244
            [name] => Taxation
            [slug] => taxation
            [term_group] => 0
            [term_taxonomy_id] => 244
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

    [27] => WP_Term Object
        (
            [term_id] => 1
            [name] => Uncategorized
            [slug] => uncategorized
            [term_group] => 0
            [term_taxonomy_id] => 1
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 0
            [filter] => raw
        )

    [28] => WP_Term Object
        (
            [term_id] => 70
            [name] => Web App
            [slug] => web-app
            [term_group] => 0
            [term_taxonomy_id] => 70
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 1
            [filter] => raw
        )

    [29] => WP_Term Object
        (
            [term_id] => 197
            [name] => WordPress
            [slug] => wordpress
            [term_group] => 0
            [term_taxonomy_id] => 197
            [taxonomy] => category
            [description] => 
            [parent] => 0
            [count] => 2
            [filter] => raw
        )

)

Accounts Receivable

Agile Innovation

Application Development

Artificial Intelligence

Business

Client Collaboration Portal

Coding

Content Marketing

COVID-19

CRM

Customer Data Platforms

Customer Experience

Data

Data Integration

Digital Marketing

Digital Transformation

Document Management

innovation

Lead Generation

Mobile Application

Process Automation

Social Media Marketing

Software

SugarCRM

System Integration

Tax Resolution

Taxation

Uncategorized

Web App

WordPress

Array
(
    [0] => Accounts Receivable
    [1] => Agile Innovation
    [2] => Application Development
    [3] => Artificial Intelligence
    [4] => Business
    [5] => Client Collaboration Portal
    [6] => Coding
    [7] => Content Marketing
    [8] => COVID-19
    [9] => CRM
    [10] => Customer Data Platforms
    [11] => Customer Experience
    [12] => Data
    [13] => Data Integration
    [14] => Digital Marketing
    [15] => Digital Transformation
    [16] => Document Management
    [17] => innovation
    [18] => Lead Generation
    [19] => Mobile Application
    [20] => Process Automation
    [21] => Social Media Marketing
    [22] => Software
    [23] => SugarCRM
    [24] => System Integration
    [25] => Tax Resolution
    [26] => Taxation
    [27] => Uncategorized
    [28] => Web App
    [29] => WordPress
)

One of the critical markers of a good customer experience is resolution time. The quicker the resolution time, the happier the customers are. A conversational AI chatbot makes this possible using intelligent conversational AI. The customers of today expect instant and real-time information. Outstanding customer experience in itself can become a differentiator if done right. It is time you use voice and chatbots to our benefit in digital transformation.

The visible change in customer demography has led us here. According to research, any person below the age of 30 is likely to use a voice or chatbot to interact with a business today. If implemented properly, a good chatbot can solve customer queries faster and address issues more effectively. This directly leads to impeccable customer satisfaction by just using short, quick, and conversational responses.

What Are Conversational AI Chatbots?

A Conversational AI Chatbot is virtual chat interface that hold a conversation with a customer without any supervision. It is done using Al, Machine Learning, and Natural Language Processing which help it to carry out a human-like conversation. The responses are extremely relevant and to the point. They are simple to deploy and can be customized for any touchpoint.

Here Are Some Of The Use Cases

In the spirit to transform the customer experience, you must start thinking in terms of the entire customer lifecycle. AI chatbots have the power to tackle all kinds of customer queries be it onboarding, upgrading subscriptions, checking delivery status, payment issues, cancellations, document upload, etc. They can also encompass all the departments of your business from sales and marketing, to customer success, support, and even finance. In a nutshell, they become your digital assistants for doing manual tasks.

Sales – Providing quote estimations, sending out marketing collaterals, understanding customer requirements
Payment – Confirming payment, activating account, checking KYC, verifying inventory, generating bills
Operations – Verifying claims, conducting appraisals, taking appointments, selling subscription upgrades, or upselling.
Back Office – Taking complaints, tracking deliveries, managing service requests, answering FAQs
Support – Giving rewards, providing cashback, checking warranty, conducting renewals.

Every AI chatbot is similar as well unique in some ways. The foundational elements of Artificial Intelligence are the same but the parameters given to it for Machine Learning, specific to your company are different and that makes it truly a part of your business.

Category

What Is A Conversational AI Chatbot & What Are The Use Cases?

What Are Conversational AI Chatbots?

Here Are Some Of The Use Cases

Want to Learn more about Business Innovation?

Download our free marketing checklist to ensure your business always stays on top. We’ll send the e-book/pdf right in your mailbox

Get In Touch

FOLLOW US ONLINE

Product
Strategy

Intelligent
Automation

Customer
Experience

Integrations

Bespoke

SugarCRM

Category

What Is A Conversational AI Chatbot & What Are The Use Cases?

What Are Conversational AI Chatbots?

Here Are Some Of The Use Cases

Recommended For You

Want to Learn more about Business Innovation?

Download our free marketing checklist to ensure your business always stays on top. We’ll send the e-book/pdf right in your mailbox

Get In Touch

Let's Talk About Your Needs